Refund Policy

Last updated: June 2025

1. General Refund Rules

Server Hosting: Refunds within 14 days if service is unused, issued as account credits only.

Virtual Items (e.g., ranks, cosmetics): Non-refundable once delivered.

Fraudulent Charges: Report immediately for investigation.

2. Eligibility

Refunds may be granted if:

  • The service is faulty and cannot be fixed.
  • Billing errors occur (must provide proof).

3. Non-Refundable Cases

  • Violation of Terms leading to a ban.
  • Change of mind after using the service.
  • Services used beyond the refund period.
  • Custom development work after project commencement.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected]
  2. Include your order number and reason for refund
  3. Provide any relevant documentation
  4. Allow 5-7 business days for processing

5. Processing Time

Approved refunds will be processed within 5-7 business days. The refund will be issued to the original payment method unless otherwise agreed.

6. Account Credits

For server hosting refunds, we typically issue account credits that can be used for future services. These credits do not expire and are transferable between services.

7. Disputes

If you disagree with our refund decision, you may appeal by providing additional information. We will review appeals within 48 hours.

8. Contact Information

For refund requests and questions:

Email: [email protected]

Phone: +60 3 8684 1979

Business Hours: Monday - Thursday, 11:00 AM - 5:00 PM MYT

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